I just placed my order. When can I expect to receive my jewelry?
Orders are shipped within 7-10 business days of the purchase/payment date. Please keep in mind that we make everything by hand in our studio, and certain pieces are made to order. If your order is time sensitive, please feel free to contact us or add a note to your order and we will try to get it out as soon as possible. We have no control over what happens after your order leaves our studio and are not responsible for packages in transit. We recommend contacting USPS directly if you believe your package to be lost or stolen.
HOW CAN I RETURN MY ORDER?
We want you to love your new piece! If for some reason you are not completely satisfied, we will accept unworn pieces in their original condition within 14 days of receipt. Any returns after this time are accepted on a case-by-case basis and may be subject to a 50% restocking fee. If your return is outside of the 14-day policy, please email us at firstname.lastname@example.org to request a return. Please do not ship your item until you've received confirmation from us that we will honor your return. Items returned outside of the 14 days without prior approval may be refused and return shipping will be at the customer's expense. If shipping back, please get tracking info as we are not responsible for lost/stolen packages.
Refunds are issued to the original payment method. An email confirmation of your refund will be sent to you. You should see the refunded amount within 3-5 business days, however it may take longer depending on your banking institution. If the original payment method is unavailable, the return will be issued as store credit in the form of an online gift card. Shipping costs are not refundable at this time, and Océanne is not responsible for return shipping costs.We are not responsible for tracking your return and are unable to issue a refund for lost or damaged packages. If you purchased your item from one of our retailers, please contact them directly for their return policies. We cannot exchange or return any items bought from one of our retailers.
All custom and sale items are FINAL SALE and cannot be returned.
I BROKE MY FAVORITE PIECE. CAN YOU FIX IT FOR ME?
Yes! Email us a picture along with an explanation at email@example.com. There are fees associated with repairs after 30 days of purchase and we will let you know the cost on a case-by-case basis.
I lost one of my earrings! Are you able to send me just one?
Yes, we're able to send out one earring at half the price of the set. For example, if the pair of earrings is $46, just one would be $23.
MY ORDER IS A GIFT. CAN YOU INCLUDE A GIFT RECEIPT AND A MESSAGE?
You may leave a gift message in the Special Instructions at checkout. At this time we do not give gift receipts, but will make sure to remove price from invoice, or piece before mailing it. You can also check out our gift packaging here.
CAN I USE MULTIPLE DISCOUNT CODES ON MY PURCHASE?
At this time, we are only able to group s free shipping discount with another discount. Two separate subtotal discounts cannot be applied in the same order.